Shipping policy

At Bebe Yoon, we take great care to ensure your orders are delivered quickly, safely, and in perfect condition. We offer international shipping through trusted courier partners.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order has shipped, you will receive a confirmation email with tracking details.
  • Please note that the delivery time begins after your order has been shipped, not when the order is placed.

2. Shipping Destinations & Delivery Times

North America (United States, Canada)
Delivery Time: 5–8 business days

Asia (Japan, Taiwan, Singapore, Thailand, Vietnam)
Delivery Time: 5–10 business days

Europe (United Kingdom, France, Netherlands, Germany)
Delivery Time: 7–9 business days

Australia
Delivery Time: 7–10 business days

Shipping Fee: Calculated based on package weight at checkout.

Delivery times are estimates and may vary depending on destination, customs clearance, or courier service.

3. Tracking & Delivery

  • All international orders are shipped with tracking whenever available.
  • Once your order has been shipped, tracking information will be provided by email.
  • Tracking updates may take several business days to appear after shipment.
  • Once a package has been handed over to the shipping carrier, Bebe Yoon is not responsible for delays caused by customs, local postal services, weather, transportation disruptions, or other circumstances beyond our control.

4. Customs Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product price or shipping costs and are the responsibility of the recipient.

If an order is returned due to unpaid duties, taxes, or customs fees, any return shipping costs and related fees may be deducted from the refund.

5. Address Accuracy & Changes

Please ensure that your shipping address, contact number, and postal code are correct at checkout.

  • Once an order has been shipped, we may not be able to change the delivery address.
  • If an order cannot be delivered due to an incorrect or incomplete address, the recipient's unavailability, or repeated failed delivery attempts, additional shipping costs may apply.
  • If the package is returned to us, any return shipping costs and related fees may be deducted from the refund.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at help@bebeyoon.com, including your order number and clear photos of the item and packaging.
  • Please keep the original packaging until the issue has been resolved.
  • If the issue is confirmed to be our error, we will arrange a replacement or full refund, including applicable return shipping costs.

7. Cancellations

  • Orders may be canceled before shipment for a full refund.
  • Once an order has been shipped, it cannot be canceled and must be handled in accordance with our Return & Refund Policy.
  • Once an order has entered the return process, applicable return shipping costs may be deducted from the refund.

8. Contact Us
For any shipping or delivery inquiries, please contact our Customer Care team:
help@bebeyoon.com